Are your customers happy
with the delivery services they're getting? The
last thing you need after working hard to land new accounts
(and to keep existing ones) is to experience continuing
customer service problems related to freight -- but, if your
company is like many others, you do frequently hear
complaints from customers and sales people about delivery
service failures as well as communication breakdowns leading
to frustrations and lost sales.
We can fix your
delivery-related service problems. When
it comes to correcting delivery service problems, we know
what works and what doesn't. We'll work to understand your
company's particular issues and then we'll design a solution
designed to remedy the problems and get your customer
relationships back on the right track. We'll also work with
your carriers to be certain that their management, drivers,
sales personnel, and customer service representatives fully
know what to do to keep problems from getting out of control.
Services can also
work to improve service on shipments from your vendors, and
can reduce materials and stock shortages caused by late
deliveries to your plants and distribution centers.